AltiGen - Shaping the Future of IP Telephony


Standard VoIP Features

	IP PBX Softswitch

	VoIP Phones

	VoIP Servers

	Auto Attendant/IVR

	Voice Mail

	Windows Soft Phone Client

	Operator Console

	Windows Administration Client

	IP Audio Conference Bridge

Advanced VoIP Features

	Advanced Call Routing

	Call Center Agent Client

	Call Center (ACD)

	Call Center Supervisor Client

	Call Recording

	Advanced Call Reporting

	Mobile Communications

	Multi-Site Enterprise Manager

	Application Program Interface

Automated Call Distribution (ACD)

AltiGen offers a complete, powerful call center solution with seamless integration to our VoIP phone system. At the heart of AltiGen’s Voice over IP call center system is a powerful, software-based Automatic Call Distribution (ACD) engine. The AltiGen ACD offers simple to sophisticated call routing options, complete supervisor capabilities and real time agent and call statistics. Optional, integrated products include Call Recording and end-to-end reporting. With AltiGen’s modular, 100% software approach you only need to license the features and number of users you need now, yet have a system that will grow as your business grows.

AltiGen call center solutions have been deployed by thousands of businesses worldwide in both departmental and standalone environments. Typical customer deployments include Customer Service Centers, Technical Support, Sales and Marketing, Outbound Telemarketing, Collections, and many more. With AltiGen, businesses large or small, single or distributed locations, benefit from enhanced customer service, higher employee productivity, and improved management and control.

Call Center applications available:

	AltiAgent™ and AltiSupervisor™ Our agent software will help your team professionally answer calls with real time statistics and advanced caller info. Supervisors have complete control with live views & monitoring of agent status, call queues and performance statistics.
	AltiReport™ AltiReport is a web-based reporting application that can generate up to 40 detailed CDR reports, including personalized reports according to agent, workgroup, and DNIS. A report summary and analysis is also available for each report.
	Call Monitoring If enabled, the supervisor has the ability to listen to live calls as well as join a call if assistance is needed. If monitoring the workgroup call queue, the manager has the ability to pull a call from queue and reroute if necessary.
	Call Recording AltiGen's Call Recording options provide a powerful tool for accurately capturing voice conversations. Call Recording can be configured to record call center agent and regular extension calls and store them in centralized locations or end user voicemail boxes.
	Advanced Call Routing For a customer, the ideal experience is reaching the right person who can help them as quickly and easily as possible. The AltiGen system allows employees to be grouped by skill to receive calls, and can recognize and route calls based on who is available to receive them.
	Software Development Kit (SDK) The AltiGen Software Developers Kit (SDK) is a program that allows software developers the ability to extend AltiGen’s AltiContact Manager capabilities to provide custom business solutions. With AltiGen’s unique hardware and system software architecture, you can enhance the AltiGen telephony server as well as client functionality without adding additional external hardware. This will speed up the delivery of the solution and reduce the cost of ownership.