Operator Console - AltiConsole™
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AltiConsole is an easy to use, feature rich software application designed specifically to enable an operator attendant to handle a high volume of calls easily and effectively while maintaining personalized service. The AltiGen phone system’s software-based operator console interface has been optimized to support the common tasks of an operator attendant. |
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Key Features
- Interfaces with standard telephones and headphones for high volumes and cordless phones for mobile operators or IP LAN Phones
- Handle calls using simple keyboard shortcuts, a phone dial pad or the intuitive point and click interface
- Automatic Console interface screen pop-up on incoming calls for Multi-Tasking attendants
- Busy lamp fields and extension status
- Caller ID & Call Status display
- Calls-in-Process display
- View Inbound Calls-in-Queue display
- One-Button Blind and Supervisor transfers
- Transfer calls directly to:
- Extensions
- Voice mailbox
- Departments
- Workgroups (Any one of 32 workgroups)
- Auto Attendants (Any one of up to 255 auto attendants)
- Home offices and off site numbers
- Cellular Phones
- IP Extensions anywhere in the world
- Virtual extensions (Supporting Remote employees and Clients)
- Integrated Fast Look up directory sorts by first name, last name or extension
- Conference calling
- System Call Park
- Speed dialing
- Use speed view to access frequently called numbers
- Easily add or delete speed view numbers
- Overhead paging option
- Can work as a seamless overflow from AltiServ’s Auto Attendant(s)
- Schedule the AltiServ auto attendant to answer calls as needed
- Easy “Night Button” programming on telephone for off duty attendant
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