AltiGen - Shaping the Future of IP Telephony


Standard VoIP Features

	IP PBX Softswitch

	VoIP Phones

	VoIP Servers

	Auto Attendant/IVR

	Voice Mail

	Windows Soft Phone Client

	Operator Console

	Windows Administration Client

	IP Audio Conference Bridge

Advanced VoIP Features

	Advanced Call Routing

	Call Center Agent Client

	Call Center (ACD)

	Call Center Supervisor Client

	Call Recording

	Advanced Call Reporting

	Mobile Communications

	Multi-Site Enterprise Manager

	Application Program Interface

Windows Soft Phone Client - AltiView™
AltiView, a Windows PC based client application, brings quick and efficient call control, voicemail management, and extension configuration to the end user's desktop.
Call Management AltiView lets you manage all calls through a simple GUI interface. Through this intuitive client software, you can: View the caller ID of incoming calls Handle multiple calls Place calls on hold Transfer calls To voicemail Other Extensions Auto Attendants Conference multiple calls Dial numbers located in System and Personal speed dial lists Return calls from your stored voicemail lists View your extensions call history
Voicemail Management AltiView allows powerful voicemail management right from your desktop. You can: Playback Voicemail through your phones handset or through your computer's sound card Export Voicemail to .wav files Save, delete, and forward voicemail messages Return calls to the voicemail sender Extension Configuration and Management AltiView allows users to control many of the unique extension settings without requiring intervention from system administrators. Users can manage: Presence/Away Messages & Voicemail Greetings Extension password Voicemail playback preferences Screen pop settings One Number Access configuration Call Handling preferences for: Call Forwarding Call Waiting Do-Not-Disturb Busy Call Handling No Answer Call Handling Scheduled based Message Notification configuration to phones, pagers, custom apps or other extensions Personal Speed Dial Lists System Speed Dial Lists AltiView also allows users to monitor presence and status of other extensions within the AltiServ system. Contact Management Software Integration AltiView also has built in contact list and screen pop integration with Contact Management software such as Microsoft CRM, Microsoft Outlook, Goldmine, or ACT! . This integration allows for direct access to phone numbers stored in your contact lists for quick speed dialing and screen pops.